Return Policy
Product Return Policy
for School Customers
Books in new, salable condition† may be returned within 60-days of purchase, with prior approval. To receive return authorization, please call our Customer Service team.
Once a return has been received and reviewed, your account will be credited minus a 10% restocking fee. Any product returned will be eligible for credit only.
The following items are NOT eligible for return:
- Books that have been discounted, offered as promotional, or purchased during a special sale (excluding “classroom discounts”).
- Shrink-wrapped items that have been unwrapped.
- Items with visible damage, writing, marks, highlighting, or strong odors.
Shipping and handling fees are non-refundable. Packages must be shipped prepaid; the cost is the responsibility of the individual or school making the return. We strongly suggest shipping returns via FedEx and purchasing insurance on the shipment.
Please take the time to pack items carefully and remember the three important criteria for successful book shipment: keep it clean, dry, and immobilized. Our warehouse may refuse damaged or poorly packed boxes at the time of delivery, as A Reason For cannot assume responsibility for loss or damage during return transit.
† New salable condition means/includes, but is not limited to:
- NO visible damage, writing, marks, highlighting, and/or odor.
- Products purchased in shrink-wrap (such as Science kits and Spelling CDs) must still be in original wrapping.
If you received a defective, damaged, or incorrectly shipped item from us, please call or email us so that we can serve you! We will gladly ship replacement product and assist you with your return. Defective or damaged products should be reported within 10 days for replacement.
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